June 2003
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Editorial pointers
Diane Crawford
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News track
CACM staff
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Forum
Diane Crawford
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Analyzing security costs
Rebecca T. Mercuri
Quantification tools, if applied prudently, can assist in the anticipation, budgeting, and control of direct and indirect computer...
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Trade secrets vs. free speech
Pamela Samuelson
How to balance the benefits of free speech and the need for secrecy.
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The McCarthy protocols
Tom DeMarco
Maximizing developers' contributions while minimizing social discomfort, they guide personal interaction and focus the development...
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Introduction
Thomas F. Stafford
As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently...
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Fulfilling the Web services promise
Heather Kreger
The creation and support of standards for Web services is a critical component to their effective functionality and ultimate...
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What are Web services?
Christopher Ferris, Joel Farrell
A Web service, as defined by the W3C Web Services Architecture Working Group, is "a software application identified by a URI,...
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E-service: a new paradigm for business in the electronic environment
Roland T. Rust, P.K. Kannan
Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services,...
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Marketing challenges of e-services
Ruth N. Bolton
Technological innovations---such as the telephone, television, and the Internet---enable new capabilities that may create long...
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E-services at FedEx
Hongjun Song
Providing customer services online brought a new dimension to corporate functionalities at Federal Express.
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Data completeness: a key to effective net-based customer service systems
M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasurama
To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers...
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Marketing + MIS = e-service
K. Douglas Hoffman
Traditional service marketers moving to e-services find fewer obstacles and more revenue opportunities in the process.
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Technology enablers to recover from failures in e-services
Neal G. Shaw, Christopher W. Craighead
Although the goal of e-providers should be to provide quality service to all customers at all times, occasional failure is inevitable...
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The Web services debate: J2EE vs. .NET
Joseph Williams
As the articles in this section attest, the future of Web services is as certain as it is unclear. That is, the Web services...
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The Web services debate: .NET vs. J2EE
Gerry Miller
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Networks new economical virtual private
Walid Ben-Ameur, Hervé Kerivin
The idea is to reduce costs without undermining quality of service.
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Taxonomy of security considerations and software quality
Huaiqing Wang, Chen Wang
Addressing security threats and risks through software quality design factors.
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Asynchronous health care communication
E. Vance Wilson
Patients' desire for online communication with their health care providers is likely to change the course of both telemedicine...
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Facilitating tacit knowledge exchange
Kevin C. Desouza
Sharings insights from a humanistic and entertainment approach to improving organizational efficiency.
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Rethinking the digital divide
Fay Cobb Payton
African-American students are all too aware that the digital divide is not merely about Internet access. Rather, it involves...
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Trust in the preservation of digital information
Peter E. Hart, Ziming Liu
An institutional guarantee can help address the major hurdle of digital preservation---winning people's trust.
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Toward public-key infrastructure interoperability
James Backhouse, Carol Hsu, Aidan McDonnell
Lessons from an information security standard accreditation scheme.
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Reflections on trusting trust revisited
Diomidis Spinellis