Analyzing security costs
Rebecca T. Mercuri
Quantification tools, if applied prudently, can assist in the anticipation, budgeting, and control of direct and indirect computer...
Trade secrets vs. free speech
How to balance the benefits of free speech and the need for secrecy.
The McCarthy protocols
Maximizing developers' contributions while minimizing social discomfort, they guide personal interaction and focus the development...
Thomas F. Stafford
As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently...
Fulfilling the Web services promise
The creation and support of standards for Web services is a critical component to their effective functionality and ultimate...
What are Web services?
Christopher Ferris, Joel Farrell
A Web service, as defined by the W3C Web Services Architecture Working Group, is "a software application identified by a URI,...
E-service: a new paradigm for business in the electronic environment
Roland T. Rust, P.K. Kannan
Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services,...
Marketing challenges of e-services
Ruth N. Bolton
Technological innovations---such as the telephone, television, and the Internet---enable new capabilities that may create long...
E-services at FedEx
Providing customer services online brought a new dimension to corporate functionalities at Federal Express.
Data completeness: a key to effective net-based customer service systems
M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasurama
To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers...
Marketing + MIS = e-service
K. Douglas Hoffman
Traditional service marketers moving to e-services find fewer obstacles and more revenue opportunities in the process.
Technology enablers to recover from failures in e-services
Neal G. Shaw, Christopher W. Craighead
Although the goal of e-providers should be to provide quality service to all customers at all times, occasional failure is inevitable...
The Web services debate: J2EE vs. .NET
As the articles in this section attest, the future of Web services is as certain as it is unclear. That is, the Web services...
The Web services debate: .NET vs. J2EE
Networks new economical virtual private
Walid Ben-Ameur, Hervé Kerivin
The idea is to reduce costs without undermining quality of service.
Taxonomy of security considerations and software quality
Huaiqing Wang, Chen Wang
Addressing security threats and risks through software quality design factors.
Asynchronous health care communication
E. Vance Wilson
Patients' desire for online communication with their health care providers is likely to change the course of both telemedicine...
Facilitating tacit knowledge exchange
Kevin C. Desouza
Sharings insights from a humanistic and entertainment approach to improving organizational efficiency.
Rethinking the digital divide
Fay Cobb Payton
African-American students are all too aware that the digital divide is not merely about Internet access. Rather, it involves...
Trust in the preservation of digital information
Peter E. Hart, Ziming Liu
An institutional guarantee can help address the major hurdle of digital preservation---winning people's trust.
Toward public-key infrastructure interoperability
James Backhouse, Carol Hsu, Aidan McDonnell
Lessons from an information security standard accreditation scheme.
Reflections on trusting trust revisited